Welcome to E2C! These Terms of Service ("Terms") govern your access to and use of the E2C platform and website (www.e2c.store), including all associated services, features, and content (collectively, the "Services"). By using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Services.
Registration: To access and use certain features of the Services, you must register for an E2C account ("Account"). You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. E2C may reject your application for an Account or cancel an existing Account for any reason, at our sole discretion. We may use this information to contact you.
Age Requirement: You must be at least 18 years old to create an Account and use the Services. By using the Services, you represent and warrant that you are at least 18 years of age. If you are under 18, depending on where you live, you may need to have your parent or guardian’s consent to this Agreement, and they may need to enter into this Agreement on your behalf.
Account Security: You are responsible for safeguarding your Accounts and ensuring others don't have access to your Accounts or passwords and other authentication credentials. You're solely responsible for any activity on your Accounts and for maintaining the confidentiality and security of your passwords.
Prohibited Activities: You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission of E2C. You agree not to work around, bypass, or circumvent any of the technical limitations of the Services. You are prohibited from:
E2C Store reserves the right to restrict access to certain sections of the website at its sole discretion. Users must maintain the confidentiality of any login credentials.
Description: E2C is a platform designed to enable individuals and businesses to create and manage online e-commerce stores. E2C provides a user-friendly interface and tools to customize your online store, add products, and process orders.
Free E-commerce Platform: E2C is committed to providing a free platform for building and hosting your online store. This includes:
Limitations: While E2C strives to offer a reliable service, we do not guarantee uninterrupted access or perfect uptime. We reserve the right to modify or discontinue any aspect of the Services at any time. We may release products and features that we’re still testing and evaluating. Those Services will be marked as beta, preview or early access (or a similar phrasing), and may not be as reliable as our other Services.
Migration Assistance: E2C may offer resources or support to assist with migrating existing online stores to the E2C platform. The scope and terms of this assistance will be determined by E2C and communicated to you separately.
Store Content: You are solely responsible for all content displayed on your E2C store, including product descriptions, images, and other materials. You represent and warrant that you own all rights to your User Content or otherwise have (and will continue to have) all rights and permissions necessary to use, share, display, transfer and license your User Content via the Services.
Customer Interactions: You are responsible for all transactions and interactions with your customers, including order fulfillment, customer service, and dispute resolution. E2C is not a party to any transactions between you and your customers.
Compliance with Laws: You agree to comply with all applicable laws, rules, and regulations in your use of the Services and in your operation of your online store. This includes consumer protection laws, data privacy laws, tax laws, and any Industry-Specific Regulations.
Prohibited Products/Services: You may not use E2C to sell or promote illegal, harmful, or offensive products or services. E2C reserves the right to remove any content that violates this policy. Prohibited items include, but are not limited to:
Contact Information: You agree to provide clear and accurate contact information on your E2C store, including a valid email address and physical address.
Refund and Shipping Policies: You are responsible for clearly posting your refund and shipping policies on your E2C store.
Payment Processing:
Order Management:
Product Listings:
Taxes: You are responsible for collecting and remitting all applicable taxes on sales made through your E2C store. E2C does not provide tax advice and is not responsible for any tax liabilities.
Inventory Management: While E2C may provide basic inventory management tools, you are ultimately responsible for tracking and managing your inventory.
Customer Service: You are responsible for providing customer service to your customers, including responding to inquiries, resolving complaints, and processing returns.
Free Platform: E2C itself is offered to you free of charge.
Transaction Fees: E2C charges a 1% service fee on each transaction processed through your store. This fee is in addition to the payment provider processing fee. The payment provider processing fee varies based on the payment processor used and your country. Refer to pricing here.
Payment Processing: E2C integrates with third-party payment processors such as PayPal and Stripe. You are responsible for complying with the terms and conditions of these payment processors.
Fee Changes: E2C reserves the right to modify the transaction fees at any time. We will provide you with reasonable notice of any fee changes.
Your Content: You retain ownership of the content you upload to your E2C store. By using E2C, you grant E2C a non-exclusive, worldwide license to use your content to operate and promote the Services.
E2C Intellectual Property: E2C owns all intellectual property rights in the Services, including the E2C platform, website, and logo. You may not use E2C's intellectual property without our express written permission.
Templates: The Services include social, website or other templates (collectively, “Templates”). The Templates include without limitation Demo Content, designs, layouts, stickers, stamps, overlays, elements and other materials. Squarespace owns the Templates. You may not use any Template in any way, intentional or otherwise, that competes, as determined by us in our sole discretion, with the Services.
You agree to protect E2C's confidential information, including technical information, business plans, and customer data.
To the maximum extent permitted by law, E2C shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services.
E2C is not responsible for any loss of profits, revenue, data, or goodwill.
E2C's total liability to you for any claim arising out of or related to these Terms or the Services shall not exceed the amount of fees you have paid to E2C in the 12 months preceding the claim.
You agree to indemnify, defend, and hold harmless E2C and its affiliates, officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the Services, your violation of these Terms, or your violation of any rights of another.
E2C integrates with third-party services such as payment processors. Your use of these services is subject to their terms and conditions. E2C is not responsible for the performance or reliability of these third-party services.
The Services may contain links to third party sites. When you access third party sites, you do so at your own risk. We don’t control and aren’t liable for those sites and what those third parties do.
Your Right to Terminate: You may terminate your Account at any time by contacting E2C support.
E2C's Right to Terminate: E2C may suspend or terminate your Account for any reason, including violation of these Terms.
Effect of Termination: Upon termination of your Account, you will no longer have access to the Services. E2C may delete your store content and data.
E2C reserves the right to modify these Terms at any time. We will provide you with reasonable notice of any material changes. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the new Terms.
Entire Agreement: These Terms constitute the entire agreement between you and E2C Store concerning your use of this website and superseded all prior agreements.
Governing Law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which E2C is based, without regard to its conflict of law principles.
Events Beyond Our Control: We are not in breach of this Agreement or liable to you if there is any total or partial failure of performance of the Services resulting from any act, circumstance, event or matter beyond our reasonable control.
Contact Information: If you have any questions about these Terms, please contact E2C at compliance@e2c.store.
Uptime Disclaimer: E2C strives to maintain a high level of service availability. However, E2C does not guarantee uninterrupted access to the platform. Service interruptions may occur due to maintenance, updates, or unforeseen technical issues. E2C is not liable for any losses or damages resulting from service interruptions.
Support Availability: E2C will provide reasonable technical support to users of the platform. Support may be provided through email, online documentation, or other channels. E2C does not guarantee immediate or comprehensive support.
These Terms will be governed by and interpreted in accordance with the laws of the Province of Ontario, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Canada for the resolution of any disputes.