FAQ

To list a product for sale on E2C, you'll need to create a product listing. This will include things like a product description, photos, pricing, and other important details that buyers will need to know. You can do this by accessing the Add a Product section of your account and following the prompts to create a new listing.

To manage your inventory on our platform, you'll need to keep track of the quantities of each product you have available for sale. You can do this by editing a product in the All Products section of your account and updating the quantities for each item as needed. E2C automatically reduces inventory of a product when a customer buys that product.

To ship your products to customers, you'll need to package and label your items according to any applicable laws and regulations, and then choose a shipping carrier to deliver your items to the customer. Once shipped, you can add the shipping info for that particular order in the Orders section of your account. This will notify your buyers that they're item is on the way with the associated shipping info.

To handle returns or exchanges, you'll need to have a clear return policy in place and communicate it to your customers in the About section of your account. When a customer requests a return or exchange, you'll need to review their request and decide whether to accept or reject it based on your policy. You can issue refunds by accessing that particular order in the Orders section of your account and clicking Issue Refund. This will notify your buyers that they're refund is on the way.

To track your sales and performance on our platform, you can access your Account Dashboard. Here, you'll find a variety of metrics and data points that can help you understand your sales trends, customer demographics, and more.

To promote your products to potential customers, you can use a variety of strategies, such as advertising, optimizing your product listings for search, and utilizing social media and other marketing channels.

To resolve disputes or issues with buyers, you'll need to communicate with them directly and try to come to a resolution that satisfies both parties.

To withdraw your earnings, you'll need to head over to your selected payment provider's dashboard. You can request a payout from your account balance at any time by following their instructions.

If you need additional support or help with using our platform, you can reach out to us at any time. You can use the Submit a Ticket page for account related or store queries and the Support page for general queries.