Privacy Policy

1. Introduction

At E2C Store, we are committed to protecting the privacy of our users and providing a safe and secure environment for all. This Privacy Policy is designed to be transparent about our data handling practices. We aim to inform you how we collect, use, protect, and manage your data. Trust is the foundation of our platform, and we are committed to doing the right thing with your information. We will always use reasonable efforts to comply with applicable data protection laws.

2. Data Collected

We collect information you provide directly to us, information we collect automatically, and information we collect from other sources. We only collect data that is relevant to our processing purposes.

  • Information You Provide Directly: We collect information when you create an account, subscribe, participate in interactive features (e.g., forums, contests, promotions), fill out forms, request customer support, apply for a job, or communicate with us in any way. This may include your name, email address, postal address, phone number, username, password, demographic information (age, gender, interests), and any other content you submit to our Services (e.g., photos, reviews, comments). If you provide us with personal information of another individual, you are responsible for obtaining consent from that individual and informing them of the terms of this Privacy Policy.
  • Information We Collect Automatically: We collect anonymous data from every visitor to monitor traffic and fix bugs. This includes web requests, data sent in response to requests, Internet Protocol (IP) address, browser type, browser language, referring/exit pages, operating system, mobile device information (device type, unique device identifiers, mobile operating system version), internet service provider (ISP), timestamps, clickstream data, and location data (if enabled on your device). We may also collect aggregated usage information, such as browsing activity, session heatmaps, scrolls, clicks, mouse movements, and non-identifying information regarding your device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, and date/time stamps. We use cookies, and similar tracking technologies to collect this information.
  • Information We Collect from Other Sources: We may receive information about you from third-party sources, such as security providers, fraud detection and prevention providers, and social media platforms (when you log-in or sign-up using your social media account or interact with our pages on social media). This information may include contact information, demographic information, and other information that helps us personalize and improve our Services. We will only collect information from third-party sources that are legally permitted to share your personal information with us.

3. Use of Data

We use your personal information to provide you with E2C Store services, communicate with you about the Website or services, and improve our platform. Our values guide us as we develop our products and services: Your information belongs to you, we protect your information from others, and we help merchants and partners meet their privacy obligations. We will only process your personal information for specified, explicit, and legitimate purposes and will not further process it in a manner that is incompatible with those purposes.

We generally process your information when we need to do so to fulfill a contractual obligation, or where we or someone we work with needs to use your personal information for a reason related to their business (for example, to provide you with a service). We will obtain your consent before processing your personal information for purposes that are not compatible with the original purpose for which it was collected.

  • Providing and Improving the Services: To operate, maintain, and improve our Services; to personalize your experience on our Services; to develop new features and functionality.
  • Account Management: To create and manage your account; to verify your identity; to process your payments; to provide customer support; to communicate with you about your account and our Services.
  • Communication and Marketing: To send you promotional emails, newsletters, and other marketing communications about our Services and products; to personalize advertising and marketing content; to conduct market research; to administer surveys and contests. We will obtain your consent before sending you marketing communications, where required by law.
  • Preventing Risk and Fraud: To detect, prevent, and address fraud, security incidents, and other illegal activities; to protect the rights, property, or safety of E2C, our users, or others; to enforce our terms and conditions; to comply with applicable laws and regulations.
  • Answering Questions or Providing Support: To respond to your inquiries and requests; to provide technical support; to resolve disputes; to troubleshoot problems.
  • Helping Merchants Find and Use Apps: Providing reporting and analytics to understand your preferences and improve your experience.
  • Providing Reporting and Analytics: To analyze usage patterns and trends; to improve our Services; to develop new features and functionality; to monitor the effectiveness of our marketing campaigns; to generate aggregated and anonymized data for internal and external purposes.
  • Testing out Features or Additional Services: To A/B test new features and functionality; to personalize your experience; to improve our Services.
  • Assisting with Marketing, Advertising, or Other Communications.
  • Complying with Legal Obligations: To comply with applicable laws, regulations, and legal processes; to respond to legal requests from government authorities; to enforce our legal rights.

4. Sharing of Data

We do not sell or rent your personal information to third parties. We do not share your personal information with third parties without your consent, unless:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing. These service providers are contractually obligated to protect your personal information and are only permitted to use it for the purposes for which we provide it to them.
  • Legal Requirements: We may disclose your information to third parties when we believe it is necessary to comply with applicable laws, regulations, legal processes, or governmental requests; to enforce our terms and conditions; to protect the rights, property, or safety of E2C, our users, or others; or to detect, prevent, or address fraud, security incidents, or other illegal activities.
  • Business Transfers: We may disclose or transfer your information to a third party in connection with a merger, acquisition, reorganization, sale of assets, or other business transaction involving E2C. We will provide you with notice of such a transfer, as required by law.
  • With Your Consent: We may share your information with third parties when we have your consent to do so.

We also use social buttons provided by services like Instagram, Facebook, YouTube, and X. Your use of these third-party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third-party services. Your interactions with these features are governed by the privacy policy of the company providing the feature, not this Privacy Policy.

We may use and share aggregated and anonymized data with third parties for various purposes, such as research, analytics, and marketing. This data does not identify you individually.

5. Cookies and Other Tracking Technologies

We may use cookies on our site to remember your preferences.

We use cookies and other tracking technologies to collect information about your preferences and device information. We use this information to personalize your experience and improve our Services.

  • Cookies: Cookies are small text files that are stored on your device when you visit a website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).
  • Third-Party Analytics: We may use third-party analytics services, such as Google Analytics, to collect and analyze information about your use of our Services. These services use cookies and similar tracking technologies to gather information about your browsing activity, device information, and location.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect your ability to use certain features of our Services.

6. Opt-Out, Communication Preferences

You may modify your communication preferences and/or opt-out from specific communications at any time. Please specify and adjust your preferences.

You may opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly. Please note that even if you opt-out of receiving marketing communications, we may still send you transactional and administrative emails about your account and our Services.

You may also opt-out of certain tracking technologies, such as cookies, by adjusting your browser settings. Please refer to your browser's help documentation for instructions on how to manage cookies.

7. Security

We take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet transmission is ever completely secure.

We use administrative, technical, and physical security measures to protect your personal information. These measures include encryption, firewalls, access controls, and regular security assessments. We also train our employees on data security best practices.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information. In the event of a data breach, we will notify you as required by applicable law.

We encourage you to use strong passwords and to protect your account credentials. You are responsible for maintaining the confidentiality of your password and for restricting access to your account. If you believe that your account has been compromised, please contact us immediately.

8. About Children

The Website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information via the Website from visitors in this age group.

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to delete the information as soon as possible.

If you are between 13 and 18 years old, you may only use our Services with the involvement and consent of your parent or guardian.

9. Your Rights Over Your Information

You may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information. We will not charge you more or provide you with a different level of service if you exercise any of these rights.

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:

  • Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of it.
  • Right to Rectification: You have the right to request that we correct inaccurate or incomplete personal information about you.
  • Right to Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information, subject to certain exceptions.
  • Right to Data Portability: You have the right to request that we provide you with your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • Right to Object: You have the right to object to the processing of your personal information, subject to certain exceptions.
  • Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your rights under applicable data protection laws.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within the time period required by applicable law. We may require you to verify your identity before processing your request.

If you are not happy with our response to a request, you can contact us to resolve the issue. We are committed to working with you to resolve any concerns you may have about our data handling practices.

Finally, because there is no common understanding about what a “Do Not Track” signal is supposed to mean, we don’t respond to those signals in any particular way.

10. Where We Send Your Information

We are a global company, and to operate our business, we may send your personal information outside of your state, province, or country. We take steps to protect your information when we send your information across borders.

We may transfer your personal information to countries that may not have the same data protection laws as your jurisdiction. When we transfer your personal information to other countries, we will take steps to ensure that your information is protected in accordance with applicable data protection laws. These steps may include using standard contractual clauses approved.

11. How Long Do We Retain Your Information

We will retain your personal data only for as long as necessary to fulfill the purposes for which we have collected it. We will also retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. If you stop using our services or if you delete your account with us, we will delete your information or store your information in an aggregated and anonymized format.

We will determine the appropriate retention period for your personal information based on the following factors:

  • The amount, nature, and sensitivity of the personal information.
  • The potential risk of harm from unauthorized access, disclosure, or use of your personal information.
  • The purposes for which we process your personal information and whether we can achieve those purposes through other means.
  • Applicable legal, regulatory, accounting, or reporting requirements.

In some cases, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use this information indefinitely without further notice to you.

12. Changes to Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

If we make major changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email.

Your continued use of our Services after we make changes to this Privacy Policy constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, please stop using our Services.

We encourage you to review this Privacy Policy periodically to stay informed about our data handling practices.

13. How You Can Reach Us

If you would like to ask about, make a request relating to, or complain about how we process your personal information, please contact us at compliance@e2c.store.

We are committed to protecting your privacy and will do everything we can to address your concerns.