Shipping & Returns

Lyoreva Official Policy

Shipping Information

Order Processing: Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates: Rates are calculated at checkout based on the destination and selected shipping method.

Methods & Estimated Transit Times:

• International: 7–21 business days, depending on destination and customs clearance
• Order Tracking: You will receive a shipment confirmation email with a tracking link as soon as your order ships.
• Address Changes: If you need to update your address after placing an order, please contact us immediately. We will do our best to help, but changes may not be possible once the order has been processed.

International Shipping

International orders may be subject to customs duties, taxes, and import fees upon arrival in your country. These charges are the responsibility of the recipient and are not included in our prices or shipping rates. Customs processing may extend delivery timelines beyond our estimates. Refused packages due to unpaid duties/taxes may be returned to us; any return-related shipping fees may be deducted from the refund if applicable.

Returns & Refunds

Return Window: We accept returns within 30 days of delivery for eligible items.

Hygiene Policy: Due to the nature of our freeze-dried skincare products and strict hygiene standards, we cannot accept returns on opened or used items (including activated freeze-dried vials). To be eligible for a return, the item must be unopened, unused, and in its original packaging with all seals intact.

Return Shipping Costs: Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective/damaged item.

How to Start a Return: Contact us at [email protected]with your order number and reason for return. We will reply with detailed instructions.

Refunds: Once your return is received and inspected, refunds will be issued to the original payment method within 5–7 business days. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, please contact us within 7 days of delivery with your order number and clear photos. We will evaluate the issue and make it right at no additional cost to you.

Lost or Stolen Packages

If your package appears lost in transit or is marked as delivered but not received, please contact the carrier and our support team. We will assist you with a carrier investigation and work toward a fair resolution.

Contact

Questions about shipping, returns, or exchanges? Visit our Contact page or email our support team at [email protected].